Please contact us at 562-897-1445, 562-865-2030, or 562-865-2036 and we can assist you in canceling your pick-up order and placing a new order online for shipment.

We accept debit and credit cards including Visa, MasterCard, American Express and Discover. You can also purchase using PayPal and Afterpay.

f shipping within the state of California, a 9.5% Sales Tax will be applied to your order.

Once an order is placed, you will recieve an order confirmation email. This email includes all the order details. When the order ships from the fulfillment center, a shipment confirmation email will be sent which includes tracking information.

Please contact us at info@oliviaquidoskin.com or call 562-897-1445, 562-865-2030, or 562-865-2036 to cancel or change an order. Please contact us immediately after the order is placed. We are unable to change any order that is already been shipped. Once an order has been shipped, cancellation will have to be treated as a return. See return instructions below.

For security purposes, we are unable to re-direct a shipped parcel to a secondary shipping address. If a shipper is unable to complete delivery to the original shipping address provided, the parcel will be returned to the fulfillment center and processed as a return.

Yes! If the product still appears on our website then it is currently on reorder and will be restocked. Please fill out the 'Email me when available' form that appears on the product's page to be notified when the product is back in stock. If the product has been removed entirely then it's likely we've discontinued it.

The best way to stay up to date on offers is to sign up for our newsletter, join our VIP Facebook group, or follow us online on Facebook and Instagram.

Once you've reviewed your cart and moved to the checkout process you will see a prompt to enter a "promo code" to apply to the order total balance.

Please contact customer service at info@oliviaquidoskin.com or call 562-897-1445, 562-865-2030, or 562-865-2036 immediately after the order is placed and have your order number ready. If your order has already been processed or shipped we cannot guarantee that the item or discount will be applied.

Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per customer. Offers may limit the use of additional promotion codes. Promotion codes are available for a limited time and cannot be used once expired. Promotions are not redeemable for cash. Olivia Quido / O Skin Med Spa reserve the right to change or retract offers and promotion codes at any time. Please note that misuse of promotions and codes outside of the defined offer parameters may result in order cancellation. If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid. If you are having trouble with a promo code, please use our chat or reach out to our customer service for assistance.

During checkout, select "In-Store Pick Up" as your delivery method. Order by 3:00 p.m. to pick up next day. Orders placed after 3:00 p.m. will require an additional day for fulfillment. You will receive an email when your order is ready for pick-up. Pick up location is O Skin Med Spa, 369 Los Cerritos Center, Cerritos, CA 90703. When you pick up you be asked to show your order confirmation email, either printed or on your phone.

You will have 7 days to pick up your order before items are returned to the warehouse. Please call 562-897-1445, 562-865-2030, or 562-865-2036 to make arrangements for a new pickup date and time.

We are not able to extend pickup windows. If you aren’t able to pick up your order by the end of the seventh day, your order will be returned to the warehouse. Please call 562-897-1445, 562-865-2030, or 562-865-2036 to make arrangements for a new pickup date and time.

We will contact you to arrange a new pickup date and time.

Visit our front desk and our staff will assist you in getting your order.

Payment will be collected online at checkout, prior to placing your pickup order. No payment will be collected at the spa unless you choose to purchase additional items.

Please contact us immediately at 562-897-1445, 562-865-2030, or 562-865-2036 and we can assist you in canceling your online order and placing a new order for pick-up at the spa. If however, you have received a confirmation email that your order has been processed and / or shipped, we will be unable to cancel the order or change the delivery method at that time. 

You may forward your order confirmation email to whomever you would like to pick up your order.

Yes! Treat now, pay later. Learn more now.

All shipping rates vary depending on domestic vs international shipments, total weight of package and the selected shipping method. Shipping costs will apply, and will be added at checkout. 

We are not responsible for any fees required by customs for any reason. 

We offer free domestic shipping for orders over $250.

Order charges typically process same day. Standard shipping processing is typically 1-2 business days. During an event when there is high order volume, shipping processing can take 5-10 business days.

Once your order is processed, UPS Standard takes 1-3 business days to arrive. For states or P.O. Boxes using USPS, delivery times may vary. Delivery details will be provided in your confirmation email. In the case of a lost or stolen package, please contact the spa and one of our team members will assist you in filing a claim through the correct shipping carrier.

When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number from UPS.

Yes. We ship to P.O. boxes using USPS.

Yes we do. When ordering from OliviaQuido.com, you are responsible for assuring the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. As the recipient of an international shipment, you may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be fulfilled by you, the recipient; O Skin Care LLC has no control over these charges, nor can O Skin Care LLC predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note: Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID. Countries / regions that require an identification number include: Brazil, Chile, China, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, India, Israel, Nicaragua, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

We ship domestically to the continental US, Alaska, Hawaii. We ship internationally to the Philippines, Hong Kong SAR, Indonesia, Israel, Japan, Singapore, Thailand, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, South Africa, Belize, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Australia, New Zealand, Canada, Mexico, Cayman Islands 

As part of our commitment to you, all Olivia Quido Skincare purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at oskinmedspa.com, you may return them within 30 days. If your product is outside of the 30 day return policy window, please feel free to contact one of our customer service representatives for further assistance. Your satisfaction is our top priority.

Note: If your order arrived damaged or defective, please bypass the instructions below and call 562-897-1445, 562-865-2030, or 562-865-2036.

Return Instructions- 3 Easy Steps

Before shipping your return we recommend that you review our entire return guidelines below:

1. Email us at info@oliviaquidoskin.com or call 562-897-1445, 562-865-2030, or 562-865-2036. Please include your order number and a list of the item(s) you’d like to return. 

2. Include all parts, pieces, printed materials, and accessories, along with the product’s original packaging. If you still have it, please include a copy of your packing slip.

3. Mail your return to:
O Skin Med Spa 369 Los Cerritos Center, Cerritos, CA 90703

Please Note:

You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance. If you would like our associates to create a return label for you, we can deduct the cost of the return label from your refund.

• Customers are responsible for return shipment charges.
• We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
• Customers must return their item(s) within 30 days of receipt of their order, unless otherwise noted on the product’s detail page.
• Returned products are subject to inspection by our staff. All parts, pieces, printed materials, and any original product packaging must be returned. Please do not return empty products. Products must be more than 50% full.
• Returns that do not meet the return policy criteria will not qualify for a refund and may be returned to the customer or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.

If you're canceling an order that has not yet been shipped, a return can be processed immediately. If the order has already shipped, we will not process a return until the product arrives back at the warehouse. See return instructions above.

Orders placed using credit card, it will take 3-5 working days for the refund to reflect on your account once it has been processed. Orders placed using Afterpay, please see their FAQs on refund policies.

Please call 562-897-1445, 562-865-2030, or 562-865-2036 for further assistance.

We post notices of the customers' responsibility during check out and in the order confirmation email. By making a purchase you have agreed to the processes and fees associated with your individual country. Duties and Taxes are levied by the respective government that they’re being exported too. We cannot adjust duties and taxes. When making an international purchase you are not charged California taxes, however you are responsible for the duty and taxes for your own country.

If you refuse an order at customs, we cannot guarantee a refund. Please call customer service at (877) 675-4648 for assistance.

Yes. Please return your order in the product’s original packaging along with the order confirmation. Our staff will process your return and refund your payment.